Siphelele is a results-driven IT specialist whose career spans corporate IT support, government systems analysis, and SMME business solutions. He has worked with Vodacom IT across KwaZulu-Natal and the Eastern Cape, providing onsite technical support, configuring systems, and managing user accounts for retail operations.
Testimonials
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Remote and onsite troubleshooting
Hardware and software fault resolution
Printer, network, and peripheral support
Priority SLA-based response times
SYSTEM SETUP & CONFIGURATION
New computer builds and workstation setup
Software installation and licensing
Office 365 deployment and configuration
Cloud services onboarding and migration
CLOUD & PRODUCTIVITY SOLUTIONS
Microsoft 365 licensing and deployment
Cloud backup and disaster recovery
Google Workspace setup
Remote work infrastructure setup
WEB PRESENCE & E-COMMERCE
WordPress, Joomla, and OpenCart website development with SEO and hosting setup
E-commerce store configuration for small retailers looking to sell online
Domain registration, hosting management, and ongoing website maintenance
Clients
Resume
Education
2012
Bcomm Honours Information System
University of Fort Hare
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2011
Bcomm Infornation System
University of Fort Hare
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2006
Matric Grade 12
Zingisa Comprehensive High School
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Experience
Oct 2022 – Present
Onsite Technician
Vodacom IT
Provide technical support to Vodacom retail stores
Build and configure computer systems for store use
Troubleshoot and resolve hardware/software issues
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May 2016 – Oct 2022
SME Accounts Manager
Vodacom Shop Madeira
Sold and deployed Vodacom Business Solutions to SMMEs, municipalities, and individuals Installed, configured, and maintained client-side business systems
Jan 2013 - Sept 2013
IT Governance & Systems Analyst
Sonke Consulting
Participated in IT policy development and system governance reviews